Customer and Driver Safety during Covid-19 epidemic

Zed Juneja • May 20, 2020

Our Blog


CUSTOMER AND DRIVER SAFETY DURING CORONAVIRUS EPIDEMIC

With the issues of public health and safety at the forefront across everyone’s mind, Zedcarz Group have made the wellbeing of our passengers, drivers and employees our number one priority.

We want to ensure were offering a full and comprehensive service for all of our passengers, customers and clients alike, for your essential travel needs and delivery requirements during this period. Please be aware this is in line with UK Government advice, we have a clarified set of guidelines around managing the spread of Coronavirus (COVID-19) and protecting our staff, passengers and partners, whilst we maintain full-service continuity.

Our policy is continually updated in light of newer additional measures announced by the Government to manage the spread of COVID-19 and with new initiatives by Zedcarz Group to protect driver partners, passengers and employees.

What are we doing?

At the core of our policy is an adherence to Public Health England (PHE) guidelines – issued by the UK Government and regularly updated.

Hand Sanitising during Covid-19

  • We’re proud to provide a full service to passengers and courier customers, we are asking passengers to ensure their journey is essential before booking.
  • We are continuously reinforcing PHE precautions to our drivers and employees to help prevent spreading of COVID-19.
  • We are asking passengers to follow  UK Government and PHE/NHS guidelines and ensure they are not exhibiting symptoms associated with COVID-19 before they book with us, and stating this in the booking messages
  • Our employees are currently working from home, unless it is essential that they come in for their role e.g. drivers
  • We are requiring drivers who are exhibiting symptoms associated with the Coronavirus – high temperature or a dry cough – to stay at home.

what about courier services?

Zedcarz Group is following PHE guidance on the delivery of post and parcels, which currently states that there is no known risk that people can contract COVID-19 through receiving parcels. However, as a precautionary measure, if you are receiving a parcel or package direct to your home, our couriers will knock on your door or alert you to their arrival, place your parcel on the doorstep and step away to a safe distance of 2 metres so that you can collect it personally. They will log your receipt of the parcel themselves and you won’t have to sign for it. If you are unable to come to the door, we will leave a note and arrange for another time to deliver your item. If you are receiving a parcel in a workplace environment, our couriers will leave the parcel with an appropriate member of staff, such as a receptionist or security guard, following the same safety procedures.

OUR OWN MEASURES

Clean Car during covid-19

We understand that people may have concerns about travelling in private hire vehicles during this time.

We can assure you that as well as following PHE advice, Zedcarz Group has put its own measures in place.

We are providing a range of protective equipment for drivers as supplies allow, including Protective gloves, hand-sanitiser gels, spray bottles, cleaning cloths and protective masks.

We can provide six-seater vehicles that offer passengers sitting in the rear seats a level of social distancing. For the same reason, we are not allowing customers to travel in the front passenger seat. Our apologies if that’s your favourite seat!

Zedcarz Group will continue to monitor PHE advice closely and stands ready to make necessary changes to help protect our passengers, employees and our drivers.

 

More posts

November 21, 2024
In the heart of a bustling community where the fast-paced rhythm of life meets the need for reliable transportation, Zedcarz Cab Service stands as a beacon of trust and integrity. As we journey through the intricate web of self-respect, let’s explore how Zedcarz embodies and encourages this fundamental value, not just as a cab service but as an integral part of the broader community. A Commitment to Professionalism: At the core of self-respect lies a commitment to professionalism. Zedcarz, with its fleet of well-maintained vehicles and courteous drivers, sets a high standard for professionalism in the cab service industry. Upholding these standards not only ensures customer satisfaction but also reflects the respect Zedcarz has for its diverse clientele in the surrounding areas. Respecting Diversity: The cab service goes beyond providing transportation; it becomes a symbol of inclusivity, treating every passenger with dignity and respect, regardless of their background or journey. Zedcarz embraces the rich tapestry of cultures and backgrounds within the community, extending its respectful approach to customers in the surrounding areas as well. Reliability and Trust: Zedcarz understands the significance of reliability in its service. By consistently delivering on its promises, the cab service not only earns the trust of its customers but also upholds its own integrity. This commitment to reliability becomes a cornerstone of self-respect for both the company and its patrons across various communities. Safe and Secure Transportation: Ensuring the safety and security of passengers is another way Zedcarz demonstrates self-respect. From well-maintained vehicles to background-checked drivers, the cab service prioritizes the well-being of its customers in the community and surrounding areas. This commitment builds a sense of trust and reliability, essential components of self-respect in the realm of transportation. Community Engagement and Responsibility: Zedcarz recognizes its role in the broader community and actively engages in initiatives that contribute to the well-being of residents in the surrounding areas. Whether it’s supporting local events or implementing eco-friendly practices, the cab service demonstrates a sense of responsibility that aligns with the broader concept of self-respect within a diverse and dynamic community. Customer-Centric Approach: Self-respect in the context of Zedcarz extends to a customer-centric approach. Listening to feedback, addressing concerns promptly, and consistently improving services based on customer needs not only enhances the company’s reputation but also showcases a profound respect for the individuals it serves in various communities. Employee Well-being: Zedcarz recognizes that self-respect is not only directed towards customers but also towards its team members. By fostering a positive working environment, providing fair compensation, and offering opportunities for professional growth, the cab service ensures that its employees are treated with the same level of respect that is expected in return, making a positive impact on both the workforce and the wider community. Conclusion:  For Zedcarz Cab Service, self-respect is not just a concept; it is a way of conducting business and contributing to the well-being of the diverse community it serves. Through professionalism, diversity and inclusion, reliability, safety, community engagement, a customer-centric approach, and prioritizing employee well-being, Zedcarz embodies the essence of self-respect in every ride. In a city where the concept of respect holds immense value, Zedcarz stands tall as a beacon of dignity, integrity, and self-respect in the world of transportation services, enriching the lives of individuals across various communities and surrounding areas.
November 21, 2024
The bustling streets of the United Kingdom are constantly abuzz with the movement of people, and behind the wheel of a private hire minicab, you have the opportunity to be a crucial part of this dynamic transport system. If you’ve ever considered a career as a private hire minicab driver in the UK, you’re in the right place. In this blog post, we’ll take you through the essential steps and information you need to embark on this journey. Understanding the Basics: To start your journey towards becoming a private hire minicab driver, it’s essential to understand the basics of the industry. What sets private hire drivers apart from regular taxi drivers, and what are the key regulations governing this sector in the UK? This section will provide you with a foundational understanding of the private hire industry. Meeting Legal Requirements: Becoming a private hire minicab driver involves adhering to specific legal requirements. From obtaining the appropriate driving license to fulfilling age and residency criteria, we’ll guide you through the necessary paperwork and qualifications you need to meet before hitting the road. Choosing the Right Licensing Authority: In the UK, private hire minicab licensing is typically handled by local authorities. This section will delve into the process of selecting the right licensing authority for your location and the steps involved in obtaining the required license. Each local authority may have its own set of rules and procedures, so it’s crucial to be well-informed. Vehicle Requirements and Inspections: Your minicab is not just a means of transport; it’s your workplace. We’ll explore the specifications and conditions your vehicle must meet to be eligible for private hire. Additionally, understanding the importance of regular vehicle inspections and maintenance will contribute to a successful and safe career on the road. Enhancing Your Knowledge and Skills: The role of a private hire minicab driver involves more than just driving from point A to point B. This section will highlight the importance of customer service skills, navigation proficiency, and staying updated on the latest traffic regulations. Continuous learning and improvement will not only benefit your passengers but also contribute to your success in the industry. Navigating Through the Application Process: Now that you’re armed with knowledge, it’s time to navigate the application process. We’ll walk you through the steps involved in submitting your application, the required documentation, and any additional considerations you may encounter during this phase. Conclusion: Becoming a private hire minicab driver in the UK is a journey that requires careful planning, attention to detail, and a commitment to providing excellent service. By following the steps outlined in this comprehensive guide, you’ll be well on your way to joining the ranks of dedicated professionals contributing to the efficient and reliable transportation network across the UK. So, buckle up, and let’s hit the road to your new career!
November 21, 2024
The holiday season is quickly approaching, and with it comes the joy of celebration and togetherness. It’s a time of year that brings warmth and cheer, and it’s also the time to start planning your company’s end-of-year celebration. This is an event that your employees look forward to, a chance to reflect on the year’s accomplishments and to bond with colleagues in a more relaxed setting.  Whether you’re hosting a small, intimate get-together or a large, lavish corporate event, we at Zedcarz have the perfect transportation solution for your needs. We understand the importance of this occasion and are here to ensure that every aspect of your transportation needs is taken care of.