PAYMENTS

Quick Estimate

Cash Payments

Card Payments

Card via App

Card via Website

BACS (Account Customers)

Cash payments

We are pleased to offer cash payments for your convenience. Please note that our drivers carry a limited amount of cash and change in their vehicles. To ensure a smooth transaction, we encourage you to have the correct amount ready whenever possible.

We understand this may not always be practical, so drivers will carry some change to assist you if needed.

Important: Before leaving the vehicle, please take a moment to check your change, as resolving discrepancies after the journey can be challenging. Thank you for your understanding and cooperation.

Card payments

We accept a wide range of credit and debit cards, including American Express, MasterCard, Visa, and others, to provide you with maximum convenience.

You can make card payments using the following methods:

Via our app
Through our website
Over the phone (please note, this is not our preferred method)
Using a payment link sent directly to your mobile phone
Via an email link sent to your email address
By setting up a credit card account – we can automatically charge your card at the end of each journey and provide a receipt for your records.

Important: To ensure security and prevent fraud or failed transactions, all credit card payments require pre-authorisation.

Pre-authorisation Notice

For customers paying by credit/debit card, Zedcarz will pre-authorise your card for the journey cost, plus an additional amount to cover any potential extra charges.

Payment can still be made in cash at the end of the journey.

A pre-authorisation is not a charge. It temporarily holds the amount from your available balance, which is confirmed by your bank. This ensures funds are available for the transaction. If the pre-authorised amount is not used, the funds will be released.

If you pay with cash or a different card, the pre-authorised amount typically takes 5-7 working days to be released by your bank (longer for cards issued outside the UK).

For any issues regarding pre-authorisation, please contact your bank or card issuer. Zedcarz is not responsible for any bank charges, including overdrafts, resulting from this process.

What is a ‘card pre-authorisation’ or a ‘temporary hold’ to my account?
A pre-authorisation is a temporary hold of funds on your bank account or credit card. This is used to ensure that the payment method is valid, and that there are sufficient funds available to pay for the service requested.

The pre-authorisation is not a charge, but a temporary hold, meaning that the funds held will be released after a short period of time.
Why does Zedcarz pre-authorise my payment method?
At Zedcarz we use pre-authorisations to ensure that customers have a valid payment method and sufficient funds available when placing an order for a trip.

This helps us to ensure we can pay your driver for the service they provide. This is a common practice on all ride-hailing apps and taxi companies.
When will my payment method be pre-authorised?
If you are paying using a Credit or Debit Card you will only be pre-authorised at the time you make a booking.

For future bookings, booking that are made x days or more in advance. Pre-authorisation will only be enforced x days before the booking date and time.
Why is my bank statement showing a pre-authorisation and a charge for the same trip?
If you are seeing more than one ‘Zedcarz’ entry on your bank statement relating to a recent order, rest assured that you are unlikely to have been double charged. Instead, one of the entries is likely to be a card pre-authorisation.
Why did Zedcarz perform a pre-authorisation even though the trip did not take place?
Once you push the “book” button in the app, Zedcarz will perform the pre-authorisation. We perform the authorisation before a driver gets allocated to ensure that no driver will be allocated a trip that gets cancelled due to a failed payment.

Unfortunately, this means that Zedcarz might have performed an authorisation although no trip was done. Where this is the case Zedcarz releases the authorisation within 30 minutes.
How much will I be pre-authorised?
The amount pre-authorised depends on the total amount of the fare you’re trying to book.
When will the pre-authorisation be released?
Zedcarz will automatically release a pre-authorisation once the journey has been completed or at the point of cancellation. However, it may take up to a week for the funds to be available for you to spend again depending on your bank and their policies.
Airport pre-authorisation charge example
The total cost of an Airport transfer amounts to £33.10 including car park. The pre-authorisation amount is set to £43.03, this is the amount that the bank will reserve on your account until the fare is completed or cancelled.
Standard Journey pre-authorisation charge example
The total cost of a journey estimate equivalates to £13.20. The pre-authorisation amount is set to £26, this is the amount that the bank will reserve on your account until the fare is completed or cancelled.