How to Enhance Your Travel Experience with Heathrow Airport Meet and Greet

Sarah McInerney • July 31, 2022

Our Blog


Lots of people have heard of the Heathrow Airport parking meet and greet service, otherwise known as valet parking. But not so many are aware of the Heathrow Airport meet and greet concierge service, a helping hand for passengers arriving, departing and connecting through London Heathrow. If you are eager to enhance your travel experience, read on to learn more about airport meet and greet at Heathrow.

What is airport meet and greet?

Unlike Heathrow airport parking meet and greet, which involves you leaving your car at a designated spot in the short stay carpark and handing your keys over to a trained driver to park for you for the duration of your trip, allowing you to take the short walk to departures without the need for a shuttle, Heathrow Meet and Assist is all about guiding you through the airport.

Airport meet and greet is available for pre-booking at least 48 hours before departure. Heathrow’s dedicated team of Meet and Assist agents will guide you through the airport, providing travel tips and helping you complete procedures at security, immigration and baggage drop-off and collection.

The concierge service is available to all passengers on any airline, in any ticket class, and the airport meet and greet agents speak a range of languages.

Heathrow Meet and Assist agents can help you if you’re arriving at Heathrow, flying out of Heathrow, or connecting through Heathrow. Here’s how it works.

Heathrow Airport meet and greet for arrivals

The Meet and Assist agent will meet you at the point of leaving the aircraft, then guide you through immigration and customs.

Once through, they’ll assist you to your baggage reclaim carousel and wait with you until you collect your bags. They’ll then guide you through the arrivals hall to your onward transport.

Heathrow Airport meet and greet for departures

Your airport meet and greet agent will greet you on your arrival at Heathrow either at the kerbside of the terminal, the central bus station, or the London Underground or Heathrow Express exit point.

They’ll assist you at check-in and help you with any VAT reclaim if you need it. The agent will then escort you through security, and help you make the most of your time in the departure lounge, whether you prefer to shop, dine or relax in one of the lounges, if you’re eligible.

When the time comes, they’ll guide you to your departure gate in time for your flight.

Heathrow Airport meet and greet for connecting flights

Your Meet and Assist agent will meet you as you leave the aircraft, then guide you through to your connecting flight terminal. They’ll then escort you through security if required, and then guide you to your departure gate in time for your connecting flight.

If you have time to enjoy the services within the airport between your flights, your airport meet and greet agent will help you make the most of it, assisting you with finding the best places to dine, shop or relax.

There are dedicated agents available for larger groups which can be booked in advance, and you can also gain Heathrow Rewards on every booking.

The Meet and Assist service doesn’t include luggage handling. You can, however, use the Heathrow Porter service if you need assistance with your baggage.

Heathrow airport meet and greet before and after

If you’re looking to plan the ultimate travel experience to or from Heathrow, then as well as your airport meet and greet booking, you’ll also want to give some thought to your airport transfer.

Whether you’re heading to London Heathrow, or flying into the airport, you can enhance your travel experience with a ZedCarZ Heathrow airport transfer service.

With all ZedCarZ London airport transfers, travelling in comfort and style comes as standard. Reassurance is also guaranteed, with bookings confirmed in writing and flight details verified with the airline to ensure everything is in order. Flights are also monitored so, if there’s a delay coming into Heathrow, you won’t need to worry. And if you land early, you won’t have to wait around.

Travelling to and from the airport is an important part of the overall trip. With ZedCarZ, you can relax as your friendly, smartly dressed driver assists with your luggage, and is on hand to help you with anything you might need. Just like a Heathrow Airport meet and greet concierge agent!

There’s nothing like a pleasant journey to get your trip off to a good start, so why not  book your airport transfer with ZedCarZ ? We look forward to helping to enhance your travel to and from Heathrow!

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